Shipping and Return Policy

RETURNS, REFUNDS & EXCHANGES

Returns are accepted within 7 days assuming the product(s) is unopened, unused, and can be resold as a new item.

Returns are subject to a restocking fee of 20 per cent.

Product may be returned for credit or for exchange within 7 days by calling Avalanche Accents at 800-871-8062
We will either send you a label to put on the return box or give you instructions how to return item.

Please keep your shipping receipt until your credit or exchange has been finalized.

Once the product has been received back and inspected, you will:

Be issued a refund (minus any restocking fee) or,
The product will be exchanged if there is a true manufacturer's defect.
Full credit (minus any fees) will only be issued if we received the complete product. Missing parts or components will be deducted from the credit/exchange.

All credits and exchanges will be issued within 30 days of receipt of product.

All shipping discrepancies or damage must be reported to Avalanche Accents within 24 hours of receipt of merchandise.

Avalanche Accents does not issue credit for shipping.

Avalanche Accents will not accept products that have been used, installed or disassembled.

Guidlines for a Return

All products must be in their original packaging when returned
All non-defective returns received after 7 days are subject to a 20% restocking fee.
Customers are responsible for shipping and handling charges for returned products.
Defective returns may be returned for same item exchange only.
Refunds will be issued after we receive, and examine the products

We expressly reserve the right to refuse a return or exchange if we feel any of the proceeding requirements have not been met.

Shipping costs are not refundable.

Products damaged in transit to Customer:

In the event you receive a package from Avalanche Accents that has been damaged, please contact us at 800-871-8062 within 24 hours of receipt.
It is very important that you keep the original carton and contents (including the packaging) in the same manner in which you received it.
Avalanche Accents will contact the shipping company to inspect the damaged product. (They may take possession of the product upon inspection)
Do not under any circumstances return the package to Avalanche Accents if it was damaged in transit.
By returning it to us you become the shipper and full liability for damage falls upon you.